Network Infrastructure services

FPT IS is the leader in delivering network infrastructure services and solutions in Vietnam. Being partner of world leading IT vendors, we provide innovative services to help clients build and optimize their network infrastructure.
Our services focuse on understanding client's business goals and requirements and translating them into relevant infrastructure objectives.
With the staff trained and certified by world leading corporations,, we are ready to satisfy all the client's requirements on network infrastructure ranging from system architecture to deployment, installation, optimization and other applications.
We also provide managed services and supports including proactive network monitoring, scheduled administration, help desk and remote support.

  • Network infrastructure troubleshooting service
  • Network equipment warranty and maintenance service
  • Network operation and maintenance support service
  • Network system implementation support service
  • Network infrastructure implementation service
  • Network infrastructure design service
  • Service description:
    • Onsite troubleshooting.
    • Providing remote instruction for client.
    • Troubleshooting report.   

    FPT IS’s commitment:

    • 24x7 support
    • Shorter troubleshooting time by sending experienced experts to client’s site.
    • The trouble is escalated to relevant level within a predefined period of time.
  • Service discription:
    • Resolve client’s enquiries quickly through 24x7 Call Center or email: fis-support@fpt.com.vn 
    • Change defected hardware at the service center or register locations.    
    • Exchange information to improve skills.

    FPT IS’s commitment:

    • Help client reduce the number of operation staff.
    • Answer all client’s questions with the support from experienced experts.
    • Escalate complicated calls to the right person.
  • Service discription:
    • Regular system check.
    • System adminstration.
    • Making weekly and monthly reports on client’s network status.

    FPT IS’s commitment:

    • 24x7 support
    • Experts ready for various enquiries.
    • Reduced cost of system operation and administration.
    • Compact operation mechanism.
    • Higher reliability and risk prevention.
  • Service discription:
    • Review and analyze the plan for implementing and integrating new system into the existing one.
    • Review sample configuration.
    • Review plan and involve in checking the sample configuration in the lab model.
    • Analyze problems system operator would meet with during the operation of the new system.
    • Provide reports with recommendations.
    • Support onsite implementation.
    • Support remote implementation.    

    FPT IS’s commitment:

    • Support by experienced experts with in-depth knowledge on system design and implementation process.
    • Minimize risk by using lessons learnt from implementing previous similar network infrastructure.
    • Provide remedies for problems during system implementation.
  • Service discription:
    • Planning.
    • Giving sample configurations.
    • Piloting sample configuration in lab.
    • System implementation.
    • System hand-over.

    FPT IS’s commitment:

    • Help customer deploy the system more quickly.Ensure customer’s network infrastructure meet the requirements on functionality, capability and reliability.
    • Minimize risk by using lessons learnt from implementing previous similar network infrastructure.
    • Provide remedies for problems during system implementation.
  • Service discription:
    • Collecting client’s technical and business requirements.
    • Studying client’s existing network system.
    • Providing general design.
    • Providing detailed design, including:
      • Description of data flow.
      • Network services.
      • Logic design.
      • Physical topology.
      • Routing system (OSPF, BGP, EIGRP...)
      • Addressing.
    • Providing client with general and detailed designs.    

    FPT IS’s commitment:

    • Stable network infrastructure complying with international standards.
    • State-of-the-art technology.
    • Minimized cost and time by standard design and avoidance of unneccessary devices caused by wrong design.

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