Being the BPO pioneer in Vietnam, FPT IS designs and provides outsourcing services for financial accounting, data processing, customer care, human capital management and knowledge provision. We are providing book-keeping service for a Japanese client and data processing services for the personal income tax management project.
FPT IS's BPO services help you not only to cut cost but also inrease corporate revenue. We offer our partners a range of cost effective, flexible and viable solutions. At no point in time our clients are under the impression that they are outsourcing to us. In fact, the image we portray is that of an extended enterprise. "Co- sourcing and not outsourcing" is our motto. We promise you significant cost savings, and improvement and maintenance of the quality of service delivery. Combining extensive capabilities in technology with extensive domain expertise, we deliver seamless solutions that bring tangible business value to organizations around the world
FPT IS is also the first company to achieve the ISO- 27001 accreditation for Information Security. Customer information is strictly protected in compliance with international standards on information security.
Finance and accounting services:
What enterprises concern about is management optimization to save time, reduce cost and improve working condition.
We are providing a book-keeping outsourcing service to accountants and accounting firms. Book-keeping is that aspect of accounting that is concerned with the mechanics of keeping accounts, ledgers, and journals, including posting entries and taking trial balances. Book-keeping provides the necessary support for such accounting functions as the preparation of financial statements, cost reports, and tax returns. Lease an accountant from FPT IS to meet hectic tax preparation demands with a convenient, low cost offshore back-office service and support system.
Accounting outsourcing at FPP IS is intended to help drive more profits to the bottom-line and enable accounting firms to grow their business and the client base without having to grow their staff numbers and support infrastructure. We provide our clients with an opportunity to grow with the help of existing resources.
We have experienced, qualified people combined with support technology for providing accounting outsourcing to make the service look and feel like there are additional accountants working from within your office at a fraction of the cost.
In addition to that, we can support for firms with F&A services in these following fields:
We are providing a book-keeping outsourcing service to accountants and accounting firms. Book-keeping is that aspect of accounting that is concerned with the mechanics of keeping accounts, ledgers, and journals, including posting entries and taking trial balances. Book-keeping provides the necessary support for such accounting functions as the preparation of financial statements, cost reports, and tax returns. Lease an accountant from FPT IS to meet hectic tax preparation demands with a convenient, low cost offshore back-office service and support system.
Accounting outsourcing at FPP IS is intended to help drive more profits to the bottom-line and enable accounting firms to grow their business and the client base without having to grow their staff numbers and support infrastructure. We provide our clients with an opportunity to grow with the help of existing resources.
We have experienced, qualified people combined with support technology for providing accounting outsourcing to make the service look and feel like there are additional accountants working from within your office at a fraction of the cost.
In addition to that, we can support for firms with F&A services in these following fields:
- Transaction Management (Accounts Payable and Accounts Receivable)
- Fixed Asset Management
- Record to Report
- Financial Analysis and Management
Human capital management services
The human capital management affair is complicated and time-consuming. FPT IS’s human resources management services bring clients with notable utilities to ensure the independence of their personnel affair without bulky procedure.
Our services include:
Our services include:
- PAYROLL: Including information about salary parameters, salary history, allowance, salary adjustment, bonus, advance information and pay slip.
- ADMINISTRATION: Create account for users & grant function/data permission to them in order to secure the system & control access rights of users.
- PERSONEL: Record employee information, keep track of employee, working history, search & filter employees according to various criteria, process termination information, allow reuse information of reinstated employees and calculate final payment for employee.
- TERMINATION: Collect all termination information/list & final payment to record contract information & search/ filter contract according to various criteria.
- TIMESHEET: Covering principle data setting up, annual leave management, working schedule management, overtime management & timesheet summary.
- SELF SERVICES: Through 24/7 interface, employee can see granted information or update their personal information change or correct the mistake themselves. The employee could send the inquiries about these issues to the human resources and payroll officers. We also serve employee with available Contact Centre/ Hot line.
Call center service
Customer service has become of more importance in corporate business, helping to attract more customer’s loyalty. Enterprises have thought of many measures to better service their customer. They have spent generously on building modern call centers to answer all customer’s enquiries. They can also provide technical supports to troubleshoot their problems during the use of products. The call center is not only a place to satisfy customer’s requirements but also to optimize their return of investment.
This is the reason why FPT IS has introduced call center service in Vietnam. Our call center will help you to access and maintain your customer base through telephone system. By diversified services, we hope to turn your call center into a profit earning machine.
Our services include:
- Inbound:
- Help Desk
- Technical Support for Companies and Consultants
- Toll Free Services (24/7).
- Outbound:
- Telesales
- Event Broadcasting
- Market Research Support Services
- Product Promotion.
Data processing service
In the context of economic globalization, the data processing term has become more popular. Being the pioneer in data digitalization in Vietnam, FPT IS provides comprehensive data processing solutions and services to meet your diversified requirements.
Our solutions and services range from document scanning to content exporting and data management. Our processing procedure is conducting under the ISO 27001 standard. You will be satisfied with our services as they are provided with the highest priority.
Our professional technicians are ready to meet all customers’ requirements with highest accuracy and responsibility. In addition, the application of advanced technological initiatives shall enable customers to be proactive in selection of suitable data processing form.
FPT IS’s solutions and services help customers save management cost, storage space and minimize information risks due to physical damage of documents. Moreover, our solutions and services shall be also the bridge for customers to approach advanced technologies in the field of data digitalization with a view to bringing your business operations to a new position and combining with advanced development of the world.
We have skilled and experienced professionals in the following areas:
- Book Data entry
- Data entry of surveys
- Data entry of questionnaires
- Data entry for printed and hand written documents
- Data entry of mailing lists
- Data entry for invoices/receipts/bills
- Data entry for credit card applications
- Data entry for TAX forms
- Data entry for online shopping sites.