FPT.LCM - Loyal customer management system
Loyal customers have become increasingly important to enterprises and FPT IS has developed the FPT.LCM system to manage them efficiently.
- Manages customers efficiently and effectively.
- Manages customer care programs.
- Manages service partners and awards.
- Manages communications including public relations, marketing, and advertising special programs and promotions for customers.
- Calculates and manages customer rating scores.
- Manages customer care.
- Manages feedback from customers and partners about promotional programs.
- Creates statistical reports.
- Reports and analyzes data.
- Integrates with customer care systems for prepaid and postpaid customers to collect relevant information.
- Integrates with centralized customer management systems to store customer information.
- Integrates with communication channels with customers.
- Enables system administration.
- Improves competitiveness.
- Strengthens customer-company relationships, making customers more loyal to the service provider's brand.
- Improves customer satisfaction.
- Coherent, accurate and quick customer care management.
- Stable processing and storage for a large amount of data; flexible central or non-central installation according to the service provider's management model.
- Open design to adapt easily to changes in customer care methods and policies.
- State-of-the-art application software with low costs for upgrading.
- Multi-layered security for the OS, applications and database administration.
- VMS Mobifone
- Vinaphone